Latest News and Updates:
HRH The Princess Royal visited Coatbridge CAB on 8 November 2016 (PM) Click here to find out more.
Coatbridge CAB has recently had MSP visits! Click here to find out more.
Further new locations will be coming on for our outreach surgeries, watch this space!
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A Brief History of Citizens Advice Bureau

Citizens Advice Bureaux first appeared in the United Kingdom at the outbreak of the Second World War in September 1939. Bureaux were the government’s response to the public’s need for increased advice and information. Many enquiries related to issues such as tracing relatives and lost ration books. Other subjects, however, were about income tax worries and employment issues.

During the war, more than 60 Bureaux operated all over Scotland – such was the demand for information. Then, as now, the majority of staff were volunteers. So invaluable had Citizens Advice Bureaux proved that the service continued, but Bureaux changed to meet the needs of a peacetime society.

Scotland took responsibility for registering its own Bureaux in the 1960’s and in 1975 the Scottish Association of Citizens Advice Bureaux (SACAB) was formed to take into account Scotland’s distinct legal and educational systems. SACAB became fully independent in 1980 and in 1988 adopted the trading name of Citizens Advice Scotland.

Coatbridge Citizens Advice Bureau first opened its doors in Coatbridge Library in 1984 moving to our existing premises in 1999.  In the year to end March 2015 the Bureau had 6,428 client contacts, presenting with 15,795 issues. Financial gains for clients were in excess of £1.2 million.  Figures show that for every £1 of core funding received the Bureau puts £45 back into the community.

Some of the findings from a report from the Fraser of Allander Institute which examined five advice areas: benefits, debt, employment, housing and relationships showed that:-

>Coatbridge CAB interventions increased client's incomes by £428,720 this is money straight into the pockets of the community.

>This additional spending supports the equivalent of 8 jobs and £177,287 worth of wage income in the area.

> Reduced Health Costs by £240,000
Few agencies have so intimately tackled the social evolution of post-war Britain as Citizens Advice. As both a high street fixture and national institution, for millions of people their local Citizens Advice Bureau has meant the difference between a problem and a solution, debt and destitution, a reprieve between arrears and eviction or sometimes just a sympathetic ear who’ll listen.

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