Latest News and Updates:
HRH The Princess Royal visited Coatbridge CAB on 8 November 2016 (PM) Click here to find out more.
Coatbridge CAB has recently had MSP visits! Click here to find out more.
Further new locations will be coming on for our outreach surgeries, watch this space!
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Volunteering at CAB

Volunteers are at the heart of Coatbridge CAB Service. We usually have approximately 25 volunteers in our service. Our volunteers range in age from teenagers to over 80. We want our volunteers to reflect the local community. Our volunteers therefore cover a range of ethnic origins, gender, sexuality, religion and disability. Some volunteers have been with us for in excess of 12 years and other volunteers are only with us for a shorter period to gain experience to move into paid work in the future.

Volunteering with CAB can help you:

Gain work and life experiences such as:

•    Build self-esteem and self-confidence
•    Meet new people
•    Give a structure to your week
•    Feel needed and valued
•    Make a difference in someone's life
•    Decide on your career choice
•    Open up new opportunities and challenges
•    Experience diversity
•    Help other people after you’ve retired
•    Be involved in a worthwhile charity close to your home

We offer various roles in a stimulating working environment with the satisfaction of making a real difference to the community - we have never heard a CAB volunteer complain of boredom! We always have opportunities for volunteering – there is a variety of roles available. However, if you have other ideas about how you can contribute to our service, we would like to hear from you.

Advisor Duties:

•    Advising the public on issues such as welfare benefits, employment and debt
•    Writing letters, negotiating, completing forms for and on behalf of the clients
•    Consulting with specialist Advisers & Organisations on complex cases

All CAB advisors are trained to the national standards level that meets the requirements of the CAB Certificate in Generalist Advice Work.

Our Basic training program usually comprises of 2 sessions per week for 5/6 weeks.   At the same time trainees commence on the job training with a programme of shadowing trained advisors. Once advising the public, further training is always available, to improve the knowledge of the Advisor.   Full training will also be given on the exclusive CAB information system “Advisor Net” which contains most of the information required to assist our clients. Some of the subjects that are covered in basic training include:

•    CAB Aims & Principles
•    Information System
•    Interview skills
•    Case Recording
•    Equality and Diversity
•    Debt
•    Employment
•    Housing & Homelessness
•    Benefits

Administration Support:

This job can involve

•    Word Processing, Photocopying, Faxing, Scanning
•    Filing.
•    Databases and Spreadsheets
•    Answering Emails and phone calls
•    Reception Duties.
•    This role can also be combined with other roles

All Volunteers positions can expect:

•    Full training and ongoing support and opportunities for further training
•    Travel expenses.
•    Unlimited tea, coffee and biscuits.
•    Meet new people and make new friends
•    Satisfaction from knowing that they are able to help those more unfortunate than themselves.
If you are interested in volunteering at Coatbridge Citizens Advice Bureau please contact the manager, Marian Tobin via: This email address is being protected from spambots. You need JavaScript enabled to view it.

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